Browsing articles in "Ethernet"
Dec
19
2014

New Comcast App Aims to Cure Long Hold Times -

Relatively new Comcast “Senior VP of Customer Experience” Charlie Herrin blogs that the company has introduced a new wrinkle for its customer support. According to Herrin, customers can now schedule a specific time for Comcast to call them instead of waiting on hold (and those hold times can sometimes be a killer) using the company’s new Xfinity “My Account” app. “Simply enter in your phone number, select the time you want us to call you […]

Dec
19
2014

Cox Digital Migration Begins, Freeing Spectrum for Faster Speeds -

Cox Communications says the company has begun the company’s migration to digital television, starting with customers in parts of Connecticut. As with other cable providers, the migration to digital will free up spectrum used by analog video — that spectrum being repurposed for additional VOD options, more channels, and ultimately part of the company’s DOCSIS 3.1 speed bumps. Cox has stated they plan to begin migrating most of their users to 1 Gbps, DOCSIS 3.1 […]

Dec
19
2014

Review: Connecting the Home for the Holidays

Do you really need an app to tell you to brush and floss? It seems every household appliance is getting some smarts these days, meaning some connection to a phone app and the broader Internet. But then what? Read more about Review: Connecting the Home for the Holidays Comments

Dec
19
2014

Today in Engineering History: World's First Communication Satellite

On this day in history, 1958, the world’s first communications satellite, SCORE (Signal Communication by Orbiting Relay Equipment) was launched into space. Read more about Today in Engineering History: World's First Communication Satellite Comments

Dec
19
2014

No more hanging on the line for Comcast customer service

Comcast is attempting a few new twists on customer service, including giving customers several options for not just requesting but actually scheduling a call back, rather than hanging on the line waiting for a service rep to pick up the phone. As bad as Comcast’s customer service can be – and it has been revealed to have been thoroughly miserable on occasion this year – the company is trying to get better. Read more about […]

Dec
19
2014

Comcast joins 4K club

Comcast has officially dipped its large toe into the 4K waters with today’s announcement that it’s offering a limited slate of programming in Ultra 4K via an on demand app. Authenticated Comcast subscribers can watch 4K programming from NBC and USA Network for free with today’s launch of the Xfinity in UHD app, which currently works on just 2014 Samsung UHD TVs. Read more about Comcast joins 4K club Comments

Dec
19
2014

Survey: GigaDuh?

While the service provider industry is rife with almost daily announcements on gigabit service rollouts, a large chunk of consumers are tuned out when it comes to understanding, letting alone wanting, the faster speeds. According to a survey by Pivot Group and Telecompetitor, 87 percent of its 800 respondents across the nation had never heard of “gigabit” before the survey. And on that note, it’s not surprising that almost half didn’t know a gigabit was […]

Dec
18
2014

CenturyLink's Christmas Present: Rate Hikes For the New Year -

Several CenturyLink customers have e-mailed me to note that the company is reaching out to users with a not-so-welcome holiday gift: rate hikes in the new year. According to the notification being sent out to users, standalone broadband customers can expect to start paying $2 more per month in the new year, while bundled phone and broadband customers will see a $1 increase. The hikes come on the heels of the addition of several nonsensical […]

Dec
18
2014

AT&T Unveils Their 75 Mbps U-Verse Tier -

AT&T today announced that the company will begin offering 75 Mbps downstream, 8 Mbps upstream U-Verse connections in select areas. According to an AT&T blog post, AT&T U-verse “High Speed Internet 75″ is launching today in “parts of” Monterey and Sacramento, California, Toledo, Ohio; and El Paso, Texas. “In 2015 we plan to expand availability in these markets and across the 21 states where AT&T offers high-speed Internet service today,” says AT&T’s Bob Bickerstaff of […]

Dec
18
2014

T-Mobile, Blackberry Thawing Their Chilly Relationship -

You might recall that back in February Blackberry CEO John Chen insisted he was “outraged” that T-Mobile was running a promotion aimed at selling discounted iPhones to Blackberry users. A few months of subsequent snark resulted in Blackberry stating they wouldn’t be renewing an expiring licensing arrangement with T-Mobile. Comments made by both T-Mobile and Blackberry suggest that the companies are healing any rifts made by the verbal scuffle, even though it remains entirely unclear […]

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